Terms of Service
Effective Date: May 1, 2026
Last Updated: May 1, 2026
These Terms of Service ("Terms") govern your access to and use of Bluume (the "Service"), operated by Bluume Platforms ("Bluume," "we," "us," or "our"), a Canadian corporation with its principal place of business at 204-250 Boulevard Hymus, Pointe-Claire, Quebec, Canada.
By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. About the Service
Bluume is a paid messaging platform. Members of the public who sign up to offer relationship-related conversation and perspective ("Coaches") connect with members of the public who pay to message them ("Clients"). Coaches and Clients are collectively referred to as "Users."
What Bluume is not:
Bluume is not a provider of psychotherapy, counseling, mental health treatment, medical care, legal advice, financial advice, or any other licensed professional service.
Coaches are not required to hold any professional license, certification, or qualification, and Bluume does not vet, endorse, or guarantee the qualifications, advice, or behavior of any Coach.
Conversations on Bluume are personal exchanges between Users. They are not professional advice and must not be relied on as a substitute for care from a licensed professional.
If you are in crisis or need clinical care, contact a licensed professional or emergency services.
2. Eligibility
To use the Service, you must:
Be at least 18 years of age;
Have the legal capacity to enter into a binding contract in your jurisdiction;
Not be barred from using the Service under applicable law;
Not have been previously suspended or removed from the Service.
We may require age or identity verification at any time, and we may refuse, suspend, or terminate accounts that do not meet these requirements.
3. Accounts
You are responsible for the information you provide at registration and for keeping it accurate. You are responsible for all activity that occurs under your account, and for keeping your login credentials confidential. Notify us immediately at support@bluume.app if you suspect unauthorized access.
You may not create more than one account, create an account on behalf of someone else without authorization, or transfer your account to another person without our prior written consent.
4. Tokens, Tips, and Payouts
4.1 Tokens (Clients)
Clients purchase tokens through in-app purchases on the Apple App Store. Tokens are used to send messages to Coaches and to tip them. Tokens have no cash value, are non-transferable between accounts, and cannot be redeemed for cash. All token purchases are final except as required by Apple's refund policy or applicable consumer protection law (including, for Quebec residents, the Consumer Protection Act).
Unused tokens may expire if your account is inactive for an extended period or if your account is terminated for violation of these Terms (see Section 9).
4.2 Tips and Payouts (Coaches)
Tips from Clients are processed through Stripe. To receive payouts, Coaches must create and maintain a Stripe account in good standing and provide all information Stripe requires (including tax and identity information). Bluume is not a party to your relationship with Stripe, and Stripe's terms govern that relationship.
Payouts are issued on a monthly cycle. Bluume may withhold payouts where:
Required by law (including tax withholding);
A chargeback, refund, or fraud investigation is pending;
The Coach is under investigation for a violation of these Terms; or
The Coach's account has been suspended or terminated.
4.3 Forfeiture on Termination
If your account is suspended or terminated for violation of these Terms, any tips or other amounts earned during the current monthly pay cycle that have not yet been paid out are forfeit and will not be paid. This is a contractual remedy that reflects the cost of investigating violations and the harm that misconduct causes to other Users and to the Service. Where prohibited by law, this forfeiture provision applies only to the maximum extent permitted.
4.4 Fees
Bluume may take a service fee on tips and other transactions. The applicable fee will be disclosed in the Service or in a separate fee schedule and may change from time to time on reasonable notice.
4.5 Taxes
Coaches are solely responsible for reporting and paying all taxes on amounts they receive through the Service. Bluume and Stripe may issue tax forms as required by law.
5. User Conduct
The following rules apply to all Users. Violations may result in warnings, content removal, account suspension, permanent banning, forfeiture of pending payouts (Section 4.3), and where appropriate, referral to law enforcement.
5.1 No Off-Platform Solicitation or Communication
Conversations must stay on Bluume. You may not ask a User to move communications to another platform (including SMS, email, WhatsApp, Telegram, Discord, Instagram, social media, or any competing service), and you may not share contact information for the purpose of doing so.
Coaches may not solicit, advertise, or promote any external product, service, course, coaching practice, business, website, or social media account through the Service.
Coaches may not direct Clients to pay them or tip them through any channel other than Bluume.
5.2 No Harassment, Discrimination, or Abuse
You may not harass, threaten, intimidate, stalk, defame, or discriminate against any other User on the basis of race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic. Hate speech and slurs are prohibited.
5.3 No Professional Services Without a License
Coaches may not:
Offer clinical, medical, or psychiatric diagnoses;
Offer therapy, counseling, or any treatment for a mental health condition;
Offer legal counsel or legal opinions;
Offer financial, tax, or investment advice;
Hold themselves out as licensed in any of the above fields,
unless they are in fact licensed to do so in the relevant jurisdiction and have disclosed that licensure to Bluume in writing in advance. Even when licensed, Coaches use the Service at their own risk and are responsible for compliance with all applicable professional rules. Bluume strongly recommends not providing licensed professional services through Bluume.
5.4 Engagement Requirement (Coaches)
Coaches are expected to engage with Clients in good faith and to the best of their ability. Coaches who repeatedly fail to respond to Client messages within a reasonable time, who give perfunctory or low-effort responses, or who otherwise idle on the platform while continuing to accept tokens or tips may be warned, suspended, or banned. We may publish more specific response-time expectations in the Service.
5.5 No Platform Abuse
You may not:
Make malicious, automated, or excessive API requests;
Conduct or attempt denial-of-service or distributed denial-of-service attacks;
Probe, scan, or test the vulnerability of the Service except under a written authorization from us;
Circumvent, disable, or interfere with security or rate-limiting features;
Reverse engineer, decompile, or attempt to extract source code from the Service except where this restriction is prohibited by law.
5.6 No Scraping or Unauthorized Automation
You may not scrape, crawl, harvest, or extract data from the Service, whether manually or by automated means, except as expressly permitted by us in writing. You may not use the Service to train machine learning or AI models. You may not use bots, scripts, or other automated tools to interact with the Service, except for accessibility tools used in good faith.
5.7 No Disclosure of Information You Don't Have the Right to Share
You may not share, post, or transmit through the Service any information that you do not have the legal right to disclose, including:
Trade secrets or confidential business information of others;
Personal information about third parties without a lawful basis;
Content that infringes copyright, trademark, or other intellectual property rights;
Content that violates a non-disclosure agreement or other contractual obligation.
5.8 No Prohibited Content
You may not share, request, or solicit:
Sexual content involving minors, or any content sexualizing minors, in any form;
Non-consensual intimate imagery;
Content that promotes, facilitates, or glorifies violence, terrorism, self-harm, suicide, or eating disorders;
Content that facilitates illegal activity (including the sale of regulated goods, drugs, weapons, or fraudulent services);
Malware, phishing links, or other malicious code;
Spam or unsolicited commercial content.
5.9 No Impersonation or Misrepresentation
You may not impersonate any person or entity, misrepresent your identity, age, qualifications, or affiliation, or use the Service to deceive other Users.
5.10 No Exploitation of Vulnerable Users
Coaches may not exploit a Client's emotional state, isolation, or vulnerability, financially or otherwise. Manipulating Clients into excessive token spending or tipping is grounds for immediate termination and forfeiture of payouts.
6. User Content
6.1 Ownership
You retain ownership of the content you submit to the Service, including messages, photos, audio recordings, and profile information ("User Content").
6.2 License to Bluume
You grant Bluume a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, modify (only as necessary for formatting and delivery), and display your User Content solely for the purpose of operating, providing, securing, and improving the Service. This license ends when you or we delete your User Content, except that:
We may retain copies as required by law or for legitimate backup, audit, or safety purposes;
Recipients of your messages may retain copies that were sent to them;
De-identified or aggregated data derived from your content may be retained indefinitely.
6.3 Marketing Use
We may use your User Content (such as testimonials, profile content, or success stories) for marketing only with your explicit permission, as described in our Privacy Policy.
6.4 Your Responsibility
You are solely responsible for your User Content. You represent and warrant that you have all rights necessary to submit your User Content and to grant the license above, and that your User Content does not violate these Terms or any law.
6.5 Removal
We may remove, restrict, or refuse to display any User Content that we believe violates these Terms or that may expose Bluume or other Users to harm or legal risk. We are not obligated to monitor User Content but may do so at our discretion.
7. Intellectual Property
The Service, including its software, design, logos, trademarks, and original content created by Bluume, is the property of Bluume Platforms and is protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for its intended purpose, subject to these Terms. All rights not expressly granted are reserved.
You may not copy, modify, distribute, sell, or create derivative works of the Service or its content except as expressly permitted.
8. Privacy
Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and share personal information. By using the Service, you acknowledge the practices described in the Privacy Policy.
9. Suspension and Termination
9.1 By Us
We may suspend, restrict, or terminate your account at any time, with or without notice, if we believe in good faith that:
You have violated these Terms;
Your conduct creates a risk of harm to other Users, to Bluume, or to third parties;
We are required to do so by law or by a payment provider;
Your account has been inactive for an extended period; or
We are discontinuing the Service or a feature.
When practical, we will give you notice and an opportunity to respond before suspending or terminating your account, but we are not required to do so where the violation is serious, ongoing, or where notice would interfere with an investigation.
9.2 By You
You may stop using the Service and close your account at any time through the in-app settings or by contacting support@bluume.app.
9.3 Effect of Termination
Upon termination:
Your right to access the Service ends;
Sections that by their nature should survive (including Sections 4.3, 6.2, 7, 9.3, 10, 11, 12, 13, 14, and 15) survive;
Section 4.3 (forfeiture of pending payouts on termination for cause) applies;
Unused tokens may be forfeited;
We may retain information as described in our Privacy Policy and as required by law.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, BLUUME DOES NOT WARRANT THAT:
The Service will be uninterrupted, secure, or error-free;
Any User Content or advice from any Coach is accurate, complete, helpful, safe, or appropriate for your situation;
Any Coach is qualified, suitable, honest, or trustworthy;
The Service will meet your expectations or produce any particular result.
You acknowledge that conversations with Coaches are personal exchanges, not professional services, and that you use any information shared by a Coach at your own risk. Bluume is not responsible for the conduct of any User on or off the Service.
Some jurisdictions do not allow certain disclaimers; in those jurisdictions, the disclaimers above apply to the maximum extent permitted by law.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLUUME AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICE IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO BLUUME IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).
Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the maximum extent permitted by law. Nothing in these Terms limits liability that cannot be excluded by law (including, where applicable, liability for gross negligence, willful misconduct, fraud, or death or personal injury caused by negligence).
12. Indemnification
You agree to defend, indemnify, and hold harmless Bluume and its directors, officers, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
Your use of the Service;
Your User Content;
Your violation of these Terms or any applicable law;
Your violation of any rights of another User or third party;
Any dispute between you and another User.
We may, at our discretion, take exclusive control of any matter for which you are required to indemnify us, in which case you will cooperate with us in asserting any available defenses.
13. Dispute Resolution
13.1 Informal Resolution
Before filing any formal claim, you agree to contact us at legal@bluume.app and give us at least 30 days to resolve the dispute informally.
13.2 Governing Law
These Terms are governed by the laws of the Province of Quebec, Canada, and the federal laws of Canada applicable in Quebec, without regard to conflict-of-laws principles.
13.3 Forum
Subject to mandatory consumer protection laws that may give you rights to bring claims in your local courts, the courts of the judicial district of Montreal, Quebec, will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service. You consent to the personal jurisdiction of those courts.
13.4 Limitation Period
To the extent permitted by law, any claim must be brought within one (1) year of the event giving rise to it, or be permanently barred.
14. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service before the changes take effect. The "Last Updated" date at the top indicates when these Terms were last revised. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the changes. If you do not agree to the changes, you must stop using the Service and may close your account.
15. General
15.1 Entire Agreement
These Terms, together with our Privacy Policy and any other agreements expressly incorporated, constitute the entire agreement between you and Bluume regarding the Service and supersede any prior agreements.
15.2 Severability
If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.
15.3 No Waiver
Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
15.4 Assignment
You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets, or to an affiliate.
15.5 No Agency
Nothing in these Terms creates an agency, partnership, joint venture, employer–employee, or franchisor–franchisee relationship between you and Bluume. Coaches are independent users of the Service, not employees, contractors, or agents of Bluume.
15.6 Apple-Specific Terms
If you access the Service through an Apple iOS application, you acknowledge that these Terms are between you and Bluume only, not Apple, and that Apple has no obligation to provide any maintenance or support for the Service. Apple is a third-party beneficiary of these Terms and may enforce them against you.
15.7 Force Majeure
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, pandemics, government action, or failures of internet or third-party services.
15.8 Language
The parties have requested that these Terms and all related documents be drafted in English. Les parties ont exigé que la présente convention et tous les documents s'y rapportant soient rédigés en anglais.
15.9 Contact
For questions about these Terms, contact:
Email: legal@bluume.app
Support: support@bluume.app
Mail: Bluume Platforms, 204-250 Boulevard Hymus, Pointe-Claire, Quebec, Canada
End of Terms of Service